Refund policy

The return policy of Intimus is on a case-to-case basis as per the issue. In case any damage to the product is noticed, please call us at (800) 992-5279 or email us at sales@clarybusinessmachines.com.

All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL). All returns are subject to authorization and may include a 20% restocking fee and freight charges.

The customer is responsible for shipping the product back and for packing it securely for transit. To qualify for a refund, the returned product must reach our warehouse in the same condition in which it was delivered, and every return goes through an inspection upon arrival before any refund is issued. For reported damage, a local Intimus technician inspects the product where possible, and if a manufacturing defect is found, the order is eligible for replacement or refund. Products damaged due to usage are not accepted for return, and products affected by improper packaging or customer handling are not eligible for a refund.